Last Updated: January 2025
Welcome to Guzman y Gomez. These Terms and Conditions ("Terms") govern your use of our website https://guzmany-gomez.com and our food delivery and pickup services. By accessing or using our website and services, you agree to be bound by these Terms.
IMPORTANT: Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Refund Policy. These Terms constitute a legally binding agreement between you and Guzman y Gomez.
You must be at least 18 years of age to use our services and place orders. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.
To access certain features of our services, you may be required to create an account. When creating an account, you agree to:
We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our sole discretion.
When you place an order through our website, you are making an offer to purchase our products. We reserve the right to accept or reject your order for any reason, including but not limited to:
You will receive an order confirmation via email once your order has been accepted. This confirmation does not signify acceptance of your order but merely acknowledgment of receipt.
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice. We reserve the right to correct pricing errors on our website or orders.
Payment is due at the time of order placement. We accept the following payment methods:
All payment information is processed securely through third-party payment processors. We do not store your complete credit card information.
Delivery fees vary based on your location and order size. Applicable delivery fees will be displayed before you complete your order.
We offer delivery services to specified areas across Australia. Delivery times are estimates and not guaranteed. We will make reasonable efforts to deliver within the estimated timeframe.
For pickup orders, you must collect your order from the designated location within the specified timeframe. Uncollected orders may be discarded, and no refund will be provided.
If a delivery cannot be completed due to incorrect address, unavailability, or other customer-related issues, additional fees may apply for redelivery, or the order may be cancelled without refund.
We prepare all food items in accordance with Australian food safety standards. However, our kitchen facilities may handle allergens including:
It is your responsibility to inform us of any food allergies or dietary restrictions. While we make reasonable efforts to accommodate requests, we cannot guarantee that our products are completely free from allergens.
Once food is delivered or picked up, it is your responsibility to handle and store it properly. We are not liable for any issues arising from improper food handling after delivery or pickup.
All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Guzman y Gomez and is protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:
You agree not to:
To the maximum extent permitted by law:
You agree to indemnify, defend, and hold harmless Guzman y Gomez, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of our services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice. We are not liable for any modifications, suspensions, or discontinuations.
Promotional offers and discount codes are subject to specific terms and conditions. They cannot be combined with other offers unless explicitly stated and may be subject to expiration dates and usage limitations.
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of these third-party services.
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.
These Terms are governed by the laws of Australia, specifically the state of Tasmania, without regard to conflict of law principles.
Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Tasmania, Australia.
Before initiating formal legal proceedings, you agree to contact us to attempt to resolve any disputes informally.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Guzman y Gomez regarding the use of our services.
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, strikes, war, pandemics, or government actions.
Guzman y Gomez
Address: 630 Jaida Cross West Novellaberg, TAS 2945, Australia
Phone: +33 512 346 032
Email: [email protected]
Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable laws that cannot be excluded, restricted, or modified by agreement.
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.